Dispute Resolution

Do you need to resolve a dispute?

Disputes can cause severe service disruption, potential financial liabilities, and reputational harm. It is therefore essential for all parties involved to resolve the dispute as quickly as possible before resorting to litigation.

However, when disputes do arise between parties there is often a need to bring in an independent expert to provide a detailed audit and assessment, and unbiased report.  

How could be of service? We can provide a wide range of services from an assessment of an initial dispute through to expert witness work:

  • Audit and assessment services to measure current cleaning services against industry best practice or contractual obligations
  • Root cause analysis of cleaning services
  • Assessment of current documentation
  • Party or Single Joint Expert Witness

With 30+ years experience in domestic and commercial cleaning, auditing and assessing cleaning and hygiene standards, and issuing detailed reports to support litigation proceedings and help resolve disputes. We can assist as an independent unbiased experts at all stages of a dispute.

Expert Witness and Case Preparation


An expert witness, professional witness or judicial expert is a witness, who by virtue of education, training, skill, or experience, is believed to have expertise and specialised knowledge in a particular subject beyond that of the average person, sufficient that others may officially and legally rely upon the witness’s specialised (scientific, technical or other) opinion about an evidence or fact issue within the scope of his expertise, referred to as the expert opinion.


Under the Civil Procedure Rules 1998 (CPR), an expert witness is required to be independent and address his or her expert report to the Court. A witness may be jointly instructed by both sides if the parties agree to this, especially in cases where the liability is relatively small. Under the CPR, expert witnesses are usually instructed to produce a joint statement detailing points of agreement and disagreement to assist the court or tribunal. The meeting is held quite independently of instructing lawyers, and often assists in resolution of a case, especially if the experts review and modify their opinions.


The Expert Witness can be appointed as:

  • A Party Expert Witness – who is appointed and instructed by one of the Parties in a dispute
  • A Single Joint Expert Witness – appointed and instructed by both parties

Case Studies